Beat saber is crazy good! Also, the oculus app has no lag or issues and you can find the games easy. I hope more become available soon and that more become cross play as I have an oculus rift also and would enjoy some of those games on the quest as well. While the battery life will last about 4 hours, it’s still good enough because you don’t want to be in it too long. Developers should please add this to the help with setting up an oculus quest. It turns out it was an issue where the iPhone required an iOS update and once I did that, it paired no problem. Okay, I finally got past the pairing issue I had where the oculus quest refused to pair.

Hopefully someone who cares about this company’s integrity reads this and takes the opportunity to better their product and improve their customer service. Maybe this was just a case of an inept person but I expected more maturity and quality from such a predominate company.

After 3 weeks I finally got an email back saying they would make a “one time exception” (indicating this was an issue on my end) and refund my money rather than acknowledging the product issue on their end, apologizing for the ridiculous wait to resolve the issue, and double charging my card! I’m so over this entitled mentality. It took multiple emails and threatening to get my bank involved to get another response, I asked if they couldn’t fix the glitch to be refunded for the second app/charge so maybe we could try repurchasing the app to get it to work. When I contacted support they told me to uninstall and reinstall the app even though I explained that the app was unusable and I couldn’t access it anymore. I was double charged for the same app (which sounds like a glitch in itself) and when I requested a refund for the extra charge I was blocked from using either game at all and continued to be blocked even after my refund for one of the apps was approved.

I was really surprised to see how poor the customer support is for Oculus.

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